Computer Telephony Integration (CTI)

TM Applied Business (TAB) has built expertise in CTI or Computer Telephony Integration or simply Computer Telephony in the use of computers to manage telephone calls. Computer Telephony technology offers end-users to.. 

1. Control their telephone system
2. Display information via the computer
3. Dial the telephone, answer the telephone, and hang-up the telephone, all from their PC
4. Dial the phone from address books stored on their computer
5. Interact with teleconferencing systems
6. Display information from the telephone system, such as Caller-ID or ANI data
7. Display information from touch-tone and Interactive Voice Response (IVR) systems

TAB's CTI Services Offerings

TAB offers Fixed Line Service providers, Mobile Service providers and Enterprises, with services of these CTI solutions:

• Authenticate callers where telephone number of the caller can be screened against a database

• Using live, recorded voice, or touch-tone entered input, determine how to process a call (for example, by forwarding it to the appropriate person or department)

• Provide interactive voice response (IVR) to callers

• Provide Voicemail System

• Provide Contact Center Solution

• Provide voice or video conferences

• Provide Voicemail Alert and Callback System

• Provide Fax Messaging Solutions (receive fax messages and route them to appropriate fax machines)

• Provide Mass Calling System Solutions

TAB And Computer Telephony

TAB has expanded its forte in computer telephony to include the integration of all contact channels including voice, email, web, fax, sms, video and mass calling

TAB has embarked many CTI based applications for the past 10 years which include:

• Voicemail – DEL and CDMA

• Myvoice (Voice Messaging)

• SmartPIN (Voice Call Control and Monitoring System)

• Rill/Will Announcement

• Ezeephone (Prepaid landline telephony)

• Infoblast (Unified Messaging)

• IVR helpdesk with mailbox

• Mobile Number Portability

• Fixed SMS

• Short Messaging Service Center (SMSC)

Computer Telephony and Unified Messaging

TAB has developed its own Unified Messaging Services using computer telephony technology combining Virtual Number with Mobile Client application to provide the following capabilities and services:

1. Listening to voice, e-mail, and fax messages on a telephone
2. Listening to voice messages on a PC
3. Sending voice messages via e-mail and web
4. Sending e-mail via fax
5. Listening to voice, e-mail, and fax messages via mobile phone
6. Distributing a message to several recipients via sms, fax and voice sms

A Typical Computer Telephony Architecture - Multiple Nodes

The general architecture of a typical CTI solution on multiple nodes is as shown below. The database and other management system will centrally localize at an exchange and the interface will be distributed at 4 nodes. Multi nodes implementation offers flexibility, redundancy,reliability and cost-savings to service providers.

 On a single platform various CTI applications can be hosted centrally does making the deployment of the multi services cost-effective and this allow for fast deployment.

Computer Telephony Technology

TAB has vast experience developing Computer Telephony Applications using various computer telephony solutions platforms.

CTI Applications Network Management

TAB offers unique cost-effective network monitoring system bundled with our CTI applications.